In schools, there are twenty problems that cause about eighty percent of the tech stoppages. I’m going to tell you what those are and how to solve them [using a Windows operated system]. Trust me, they’re easier than you think to correct. I routinely teach them to children and then they teach their parents.

I’ll tell you the problem first, then why it generally occurs, and finally, the most common solution to fix it:

Deleted a file

Why: By accident or changed my mind                 
What to do: Open Recycle Bin; right-click—restore

There's a secret to teaching kids how to use the computer. It's called 'delegate'. I don't mean delegate the teaching to aides or parents. Here, I'm referring to empowering students to be their own problem-solvers, then expect it of them. Here's how you do it:

• Let them know that computers aren't difficult. Aw, come on. I see your scrunched faces. Here's the ugly little truth: Computers are only hard to learn if kids are told they're hard to learn. Don't mention it. Compare keyboarding to piano--a skill lots of kids feel good about--or another one that relates to your particular group. Remove the fear. They might not believe you, but you're the teacher so they'll give you a chance.

I’ve been teaching technology to year 1 through to year 6 for almost fifteen years. Parents and colleagues are constantly amazed that I can get the littlest learners to pay attention, remember, and have fun with the skills that are required to grow into competent, enthusiastic examples of the Web 2.0 generation.

I have a confession to make: it’s not as hard as it looks. Sure, those first few reception months, when they don’t know what the words enter and backspace mean, nor the difference between the keyboard and headphones, and don’t understand why they can’t grab their neighbour’s headphones or bang on their keyboard, I do re-think my chosen field. But that passes. By January, every parent tour that passes through my classroom thinks I’m a magician.